Shipping policy

Shipping Policy


Effective date: September 26, 2026


Where We Ship


Drawn to Fire currently ships within the United States.


Available shipping methods and charges are displayed at checkout.


Production Time


Many Drawn to Fire products are custom made, engraved, printed, or otherwise personalized before shipment.


Production time varies depending on:


  • The product
  • The level of customization
  • Artwork requirements
  • Order volume
  • Design complexity
  • Proof approval


Any shipping-carrier delivery estimate begins after production is complete and the order has been handed to the carrier.


Carrier transit times do not include custom production time.


Shipping and Tracking


Once your order ships, tracking information will be provided when available.


Carrier delivery dates are estimates and are not guaranteed by Drawn to Fire.


Shipping Address


Customers are responsible for providing a complete and accurate shipping address.


If you notice an address error, contact us immediately.


Once a package has shipped, we may not be able to change or redirect the shipment.


Additional shipping charges resulting from an incorrect customer-provided address may be the customer’s responsibility.


Carrier Delays


Drawn to Fire is not responsible for delays caused by shipping carriers or events outside our reasonable control, including:


  • Weather
  • Transportation disruptions
  • Holiday volume
  • Service interruptions
  • Natural disasters
  • Other carrier-related delays


We will make reasonable efforts to help resolve shipping issues when possible.


Lost or Missing Packages


If your tracking information shows a delivery problem or your package appears to be lost, contact us at:


dtfengraving@gmail.com


Please include your order number and tracking information.


Damaged Packages


If your package arrives damaged, contact us as soon as possible.


Please include clear photographs of:


  • The item
  • The shipping box
  • The internal packaging


Keep all packaging until the matter is resolved, as the carrier may require it for a claim.


Custom Orders and Proof Approval


Customized orders may be delayed if Drawn to Fire is waiting for:


  • Artwork
  • Design instructions
  • Clarification
  • Customer approval
  • Proof approval


Prompt responses help us keep your order moving.